FAQ: Grand Fantasia won't start

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  • Before starting this guide, please be sure to check that your computer meets the Minimum System Requirements.

    Note: Grand Fantasia is not compatible with Windows XP.


    So you're having issues with your game client?

    Well fear not! No matter what the situation, this guide will take you through multiple steps to try and get Grand Fantasia up and running.

    Some of the steps included in this guide might seem obvious, but please follow them through in order - 

    even if you have tried them before!



    Guide to fixing issues with the Game Client:


    Click for:


    Step 1: Always run as Administrator

    Step 2: Perform a Full Scan

    Step 3: Clear your internet cache

    Step 4: Add as an exception to your firewall

    Step 5: Allow the Launcher through your Antivirus

    Step 6: Update your Graphics Driver

    Step 7: Install the latest version DirectX

    Step 8: Install Visual C++ Runtimes

    Step 9: Full Uninstall and reinstall via the Downloader

    Step 10: Full Uninstall and install via Alternative Client Download



  • Step 1.) Always run as Administrator

    • First we need to make sure the launcher is set to always run as an Administrator.
    • By default, the launcher.exe is found in the C:\AeriaGames\GrandFantasia directory.
    • You can set the launcher to always run as an administrator by right clicking and selecting Properties

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    • This will bring up another menu, from here select the Compatibility tab.
    • Check the Run this program as an administrator checkbox.
    • Click the Apply button and then close this menu by pressing OK.

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    • Run the launcher.exe file by double clicking it and try to log in.

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    • If this does not fix your issue, please move onto the next step.
  • Step 2.) Perform a Full Scan


    • Select Full Scan in the Grand Fantasia launcher and let the game patch again - this might help fix any corrupt files.

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    • If this does not fix your issue, please close the game and move onto the next step.
  • Step 3.) Clear your Internet Cache

    • Try Clearing the Cache of your internet browser, you can find a full guide for this here.
    • Make sure to also clear the cache of Internet Explorer (whether you use it or not).
    • Launch the game and try to log in.
    • If this does not fix your issue, please close the game and move onto the next step.
  • Step 4.) Add as an exception to your Firewall

    • Try adding the Grand Fantasia Launcher.exe as an exception in the Windows Firewall.
    • To do this, click the Start button (bottom left corner of your screen) and select Control Panel.

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    • This will bring up the Control Panel menu, from here select Windows Defender Firewall.

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    • This will bring up the Windows Defender Firewall menu, from here select Allow an app or feature through Windows Defender Firewall.

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    • This will bring up the Allowed Applications window, from here select Change Settings.

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    • This will allow you to access the Allow another app... button, click it.

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    • This will bring up the Add an app window, from here select Browse.

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    • Locate the Grand Fantasia Launcher.exe file, this is usually located in C:\AeriaGames\GrandFantasia and select it.
    • Click Open.

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    • This will add it to the Add an App window.
    • Click Add.

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    • It should then appear in the Allowed Applications menu under the name GrandFantasia UpgradeClient US
    • Make sure that both Public and Private checkboxes are checked and click OK.

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    • You can now Close this window.
    • Launch the game and try to log in.
    • If this does not fix your issue, please close the game and move onto the next step.
  • Step 5.) Allow the Launcher through your Antivirus


    Please note that this section of the guide may differ for you, as not all antivirus programs are the same.

    If you do not use an antivirus program at all, you may skip this step.


    Note: This issue can also be resolved by turning off your Antivirus program, however this is not recommended.


    • Launch your Antivirus program.
    • We're going to access the the Exclusions menu, this is usually under Settings.
    • Note: Exclusions are sometimes also referred to as Exceptions, please remember this when following the rest of this step.

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    • In the Settings menu, try and find something which says Exclusions.
    • Click it.

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    • This will bring you to the Exclusions menu.
    • Make sure to click on the button to Add Exclusion.

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    • This will bring up the Exclusions menu
    • If it gives you the option, make sure to select the type of Exclusion you want (File Exclusion).

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    • You will then be asked to Select Files... you want to exclude.
    • Click this button. (It may also be called Browse).

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    • Locate and select the Grand Fantasia Launcher.exe file, this is normally located under C:\AeriaGames\Grand Fantasia 
    • Click Open.

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    • You may be asked to confirm that you have selected the correct file.
    • Confirm that you have selected the Grand Fantasia Launcher.exe file and click OK.

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    • The Launcher.exe file should now have been added to the list of Antivirus Exclusions.

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    • You may now close your Antivirus program.
    • Launch the game and try to log in.
    • If this does not fix your issue, please close the game and move onto the next step.
  • Step 6.) Update your Graphics Driver

    • Try Updating your Graphics Driver, you can find a full guide for this here.
    • Launch the game and try to log in.
    • If this does not fix your issue, please close the game and move onto the next step.
  • Step 7.) Install the latest version of DirectX


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    • You might be presented with a pop-up screen titled May we also suggest...
    • Click the No thanks and continue to DirectX End-User Runtime Web Installer button.

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    • You will then be asked if you want to download the dxwebsetup.exe file.
    • Click Save File and save it to a location you will remember.

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    • Locate the dxwebsetup.exe file on your computer
    • Right click it and select Run as administrator.

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    • The DirectX Setup window will appear.
    • Make sure to select I accept the agreement and click Next.

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    • You will then be asked you if you want to install Bing Bar.
    • Make sure you uncheck this option.
    • Click Next.

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    • The latest version of DirectX will begin installing

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    • Once the installation is complete click Finish.

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    • Restart your computer.


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    • Once the computer has restarted, launch the game and try to log in.
    • If this does not fix your issue, please close the game and move onto the next step.


  • Step 8.) Install Visual C++ Runtimes


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    • This will take you to a new page, and after 5 seconds you should be given the option to save the file Visual C++ v56.exe.
    • Note: If the file does not pop up, click the CLICK HERE IF IT DOES NOT button.

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    • Click Save File and save the file to a location you will remember.

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    • Locate the Visual C++ v56.exe file.
    • Right click it and select Run as administrator

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    • The file will start extracting

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    • After it has finished extracting, you will be presented by a command window.

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    • In the command window, type the letter Y

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    • The command window will then begin automatically uninstalling all existing Visual C++ Runtime Distributables.

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    • It will then begin installing 18 packages, containing new Visual C++ Runtime Distributables.

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    • Once this process has finished, the command will window present you with a message asking you to Press any key to exit...

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    • Press the Enter key to close the window.
    • Restart your computer.

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    • Once the computer has restarted, launch the game and try to log in.
    • If this does not fix your issue, please close the game and move onto the next step.


  • Step 9.) Full Uninstall and Re-install via the Downloader

    • To fully uninstall Grand Fantasia from your computer, you need the software 'Revo Uninstaller'.
    • Note: If you do not already have Revo Uninstaller installed, you can find an installation guide here.


    • Press the Start button and type "Revo Uninstaller" in the search bar.
    • Note: If you cannot find it this way, it is usually located within the following directory: C:\Program Files\VS Revo Group\Revo Uninstaller\RevoUnin.exe

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    • Right click it and select Run as administrator.

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    • This will bring up the Revo Uninstaller menu.
    • Locate and select Grand Fantasia in the list (this may require you to scroll down).

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    • Right click it and select Uninstall.

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    • Revo Uninstaller will then begin automatically creating a restore point.

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    • When this process has finished, you will provided with a list of scan options

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    • Note: You may presented with a pop up message that says: Running the application's uninstaller failed! Possible invalid uninstall command!
    • If you get this message, simply click OK.

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    • Select the Advanced option and then click Scan.

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    • Revo Uninstaller will then begin scanning your computer for Registry items associated with Grand Fantasia.

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    • When this process has finished, you will be shown all of the files it has found.
    • On this screen, click Select All.

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    • This will put a check next to all of the files listed.
    • Make sure that they have all been selected then press the Delete button.

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    • You will then be asked Are you sure you want to delete the selected items?
    • Click Yes.

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    • Revo Uninstaller will then begin searching for leftover files and folders.

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    • Once again it will present you with a list of all associated files.
    • Press Select All.

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    • Then press Delete.

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    • You will once again be asked Are you sure you want to delete the selected items?
    • Click Yes.

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    • Revo Uninstaller will then begin deleting all leftover files associated with Grand Fantasia.

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    • Once this process has finished, close the program.

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    • Locate the GrandFantasia_US_downloader.exe file on your computer.
    • Right click it and select Run as administrator.

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    • You will be presented with an Aeria Games splash screen, followed a new window with two big buttons.
    • Select Next.

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    • The Downloader will then begin downloading all of the required files to install Grand Fantasia.

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    • Once this process has finished, a Setup window will appear.
    • In this setup window select I accept the agreement then click Next.

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    • It will then ask you to select the destination for Grand Fantasia to be installed, by default this will be in the root of your C:\ drive.
    • Note: If you want to change the location of installation folder, you can do so by clicking Browse.
    • If you're happy with the location Grand Fantasia is being installed in, click Next.

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    • It will then show you the files that are to be installed.
    • Click Next.

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    • It will then ask you if you want to install a Start Menu shortcut.
    • Click Next.

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    • It will then ask if you if you want to install a Desktop shortcut (you can uncheck this if you don't want one).
    • Click Next.

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    • It will then tell you that Grand Fantasia is ready to install.
    • Click Install.

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    • Grand Fantasia will then begin installing.

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    • Once the installation is complete, the setup window will change to a window which says Completing Grand Fantasia Setup Wizard.
    • Make sure the Launch GFUS option is checked and click Finish.

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    • The game will Launch automatically, try to log in.
    • If this does not fix your issue, please close the game and move onto the next step.
  • Step 10.) Full Uninstall and Install via Alternative Client Download

    • This step requires that we once again fully Uninstall Grand Fantasia using Revo Uninstaller.
    • Note: If you do not already have Revo Uninstaller installed, you can find an installation guide here.

    • Press the Start button and type "Revo Uninstaller" in the search bar.
    • Note: If you cannot find it this way, it is usually located within the following directory: C:\Program Files\VS Revo Group\Revo Uninstaller\RevoUnin.exe

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    • Right click it and select Run as administrator.

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    • This will bring up the Revo Uninstaller menu.
    • Locate and select Grand Fantasia in the list (this may require you to scroll down).

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    • Right click it and select Uninstall.

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    • Revo Uninstaller will then begin automatically creating a restore point.

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    • When this process has finished, you will provided with a list of scan options

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    • Note: You may presented with a pop up message that says: Running the application's uninstaller failed! Possible invalid uninstall command!
    • If you get this message, simply click OK.

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    • Select the Advanced option and then click Scan.

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    • Revo Uninstaller will then begin scanning your computer for Registry items associated with Grand Fantasia.

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    • When this process has finished, you will be shown all of the files it has found.
    • On this screen, click Select All.

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    • This will put a check next to all of the files listed.
    • Make sure that they have all been selected then press the Delete button.

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    • You will then be asked Are you sure you want to delete the selected items?
    • Click Yes.

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    • Revo Uninstaller will then begin searching for leftover files and folders.

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    • Once again it will present you with a list of all associated files.
    • Press Select All.

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    • Then press Delete.

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    • You will once again be asked Are you sure you want to delete the selected items?
    • Click Yes.

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    • Revo Uninstaller will then begin deleting all leftover files associated with Grand Fantasia.

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    • Once this process has finished, close the program.


    • Follow the guide here.
    • This guide will show you how to install the Grand Fantasia client through an alternative method.
    • Once you have followed the guide through to the end launch the game and try to log in.
    • If this does not fix your issue, please make a post explaining your issue here.
  • How to install Revo Uninstaller:

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    • This should bring you to a new webpage, and a pop-up window should appear.
    • On this pop-up window, select Save File

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    • Locate the saved file (it should be called 'Ninite Revo Installer.exe') and run it.
    • Click 'Yes' to any prompts that may appear and let the software install itself.

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    • Once the program has finished installing, click Close.

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