Clearing your Cache

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  • Internet Explorer

    • Click the Toolsicon ( 6KjDfTl.png ) > Safety > Delete browsing history...

    • Note: You can also access this menu by holding Ctrl + Shift + Delete.

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    • Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.

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    • You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.

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    • Close Internet Explorer (Feel free to open it again should you wish to use it)


    Further Troubleshooting

    The above procedure for clearing cache and cookies should work for the majority of websites, but certain website and applications might require a more thorough procedure.


    If you are still having issues, try the steps below.

    • Note: The F12 developer tools in Internet Explorer 11 do not include a cache menu. This process will only work for Internet Explorer 10 or lower.
    • Close out of Internet Options. Click on Tools and select Developer Tools.

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    • In the Developer Tools window, click on Cache and select Clear Browser Cache...

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    • Click Yes to confirm the clearing of the browser cache.

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    • Close Internet Explorer (Feel free to open it again should you wish to use it)
  • Google Chrome


    • Click the Settings icon (ixspR10.png) > More tools > Clear browsing data...
    • In older versions of Chrome, the icons might be three horizontal lines  8udwM8u.png or a wrench ioGBFWU.png.
    • Note: You can also access this menu by holding Ctrl + Shift + Delete.

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    • Make sure to check Cookies and other site data and Cached images and files 
    • Select All time in the Time range drop down box and click on the CLEAR DATA button.

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    • Close Google Chrome (Feel free to open it again should you wish to use it)
  • Firefox


    • Click the Settings icon (2F6o5QJ.png) and select Options

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    • Select Privacy & Security > clear your recent history

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    • Make sure Cookies Cache and Offline Web Site Data are checked, and everything else is unchecked.
    • Make sure Everything is selected in the Time range to clear drop down box.
    • Select Clear Now

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    • Close FireFox (Feel free to open it again should you wish to use it)
  • Microsoft Edge


    • Select the Ellipsis icon (09OyzQR.png) and select Settings

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    • In the Settings window, scroll down and select Choose what to clear.

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    • This will bring up the Clear Browsing Data menu.
    • Make sure Cookies and saved website data Cached data and files and Tabs that I've set aside or recently closed are checked and all other options are unchecked.

    • Click the Clear button.

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    • Close Microsoft Edge (Feel free to open it again should you wish to use it)
  • Safari

    Windows

    • Click the Tools icon (mbdONVQ.png) > Reset Safari...


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    • Check Empty the cache and Remove all cookies, then click on Reset.

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    • Close Safari (Feel free to open it again should you wish to use it)

    OSX


    • Click Safari in the upper left hand side of your screen. In the menu that appears, click Preferences.

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    • In the window that appears, click the Privacy tab. Click the button Remove All Website Data...

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    • Click Remove Now in the pop up window that appears.

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    • Close Safari (Feel free to open it again should you wish to use it)
  • Opera


    Windows


    • Open the Red O (xHDU0HH.png) and then click Settings. Alternatively you can press Alt and P together.

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    • Open the Privacy & Security tab. Now click Clear browsing data...

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    • In the drop-down box select the beginning of time. Then check only Cookies and other site dataandCached images and files.
    • Now click Clear browsing data.

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    • Close Opera (Feel free to open it again should you wish to use it)



    OSX



    • Click on Tools > Delete Private Data...

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    • Check Delete temporary cookies and Delete all cookies, then click on Delete.

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    • Close Opera (Feel free to open it again should you wish to use it)